FAQS

The bakery only has a limited amount of availability per date. So message the bakery about your date. Cupcakes  need four days notice, custom cake need 4 week notice, custom cookies two week notice.

Your date is not secure until the order form has been sign and a 50% retainer has has been received. 

Once a order has been received it is considered "accepted". Your order will be made exactly to the details gone over in the order form. Refunds requested due to decoating style, writing, color shade, or general design will not be honored after the cake has been signed for. 

Exact color matches cannot and will not be guaranteed. Screens alter and a solid color swatch must be provided at the time of order to get things as close as possible.

Our bakery does use common allergens all though please know we do our absolute best to decontaminate to the best of our abilities. Items we use:

• Nuts and Nut by products
• Eggs
• Dairy
• Organic and artificial food colors
• Wheat

We do offer allergen friendly customs and know that many precautions are in place to ensure the safest product we can. 

However depending on the severity of allergen we do recommend using a bakery that is top ten allergen free for your safety and by using us you are taking on full responsibility in the even a allergen is present. 

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someone else is welcome to pick up your order but you must inform me through email of the product release. 

You are welcome to bring items to use on your cake such as flower, toy topper, cupcake liners, specific decorations and I will add these to your cake free of charge. 

Prepayment is required for all orders. A 50% retainer at time of order is needed to secure the date. Payment is required in full 10 days prior to your order date.   Once a order has been started or items for the order have been purchased the order will not longer qualify for a refund.